Ordering | 1. | What forms of payment do you accept? |
| Backyardbargain's customers may purchase products by any major credit card (Visa, MasterCard, Discover, and American Express), PayPal® or Google Checkout.If you would like to pay by Cashier's Check or Money Order, please call Backyardbargain.com Customer Service toll free at 1-877-652-3954. A Customer Service associate will assist you to complete your purchase. |
2. | Is it safe to use my credit card on your site? |
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| Yes, shopping at Backyardbargain.com is safe. We guarantee that any purchase you make on the Backyardbargain.com website will be 100% safe. If unauthorized charges are made to your credit card as a result of doing business with us, you will pay nothing.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Backyardbargain.com will cover the entire liability for you, up to the full $50.00. Backyardbargain.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Backyardbargain.com while using the secure server.
Backyardbargain's servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, Firefox and AOL's browser, so that only Backyardbargain can read a buyer's personal information.
Shopping online at Backyardbargain.com is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at Backyardbargain.com, you will be on your way to appreciating the convenience and security of shopping from home. |
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3. | Is it safe to use my debit card on your website? |
| Yes. Please note that if you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original "hold" will be voided |
4. | Do you charge sales tax on orders? |
| Shipments to Georgia are subject to 6% sales tax. There is no sales tax on orders shipped outside Georgia. |
5. | What is a Card Verification Number? |
| Card Verification Number is a 3 or 4 digit number found in the signature area on the back of your credit card or on the front of your American Express card. We require the Card Verification Number to be entered on all orders as a protection to our customers. We hope that you will be pleased with the high standards of business practices on our website. |
6. | How can I change or cancel an order? |
| If you would like to change or cancel an order, please call Backyardbargain.com Customer Service toll-free at 1-877-652-3954 as soon as possible after placing your order.
Our office hours are Monday-Friday, 9AM to 6PM EST. |
7. | Company & Group Sales |
| We welcome Company & Group accounts. Please email sales@Backyardbargain.com to discuss how we can make your company's or organization's purchases as attractive and convenient as possible.
Please provide the following information in your email to sales@Backyardbargain.com: |
| | • | • | Your name and title or organizational role | • | Your contact information (e.g., phone number or email address you would like us to use to follow up with you) | • | Your company name or organization name | • | Number of employees or number of members |
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8. | How can I check Order Status? |
| To check status of your order, please login toyour account and click on order status. |
9. | Can I order over the phone? |
| | • | Yes. If you would like to order by phone, please call Backyardbargain.com Customer Service toll-free at 1-877-652-3954. A Customer Service associate will assist you to complete your purchase. |
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10. | Why doesn't the tracking number work? |
| It may take 24 hours before tracking information appears on the UPS website. For further assistance, contact Backyardbargain.com Customer Service toll-free at 1-877-652-3954 |
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11. | Why won't my order go through? |
| Below are the most common explanations for an order not going through: |
| If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has coded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization. | If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal. | If you experience an error after checking out of the shopping cart, but before entering any other information, this typically indicates that your computer is not set to accept cookies. You can either enable cookies on your computer or contact Backyardbargain.com Customer Service toll-free at 1-877-652-3954 to complete your order over the phone. | |
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12. | When placing an order I get an error message stating that there has been an authorization failure. What went wrong? |
| Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment. Below are additional explanations for an order not going through:
- If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has coded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization.
- If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal.
- If you experience an error after checking out of the shopping cart, but before entering any other information, this typically indicates that your computer is not set to accept cookies. You can either enable cookies on your computer or contact Backyardbargain.com Customer Service toll-free at 1-877-652-3954 to complete your order over the phone.
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13. | What are cookies? Do I need to enable cookies on my browser to shop at Backyardbargain.com? |
| A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites. You need to enable cookies on your browser to enjoy all the shopping features at Backyardbargain.com Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your Backyardbargain.com account information |
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| | Shipping and Delivery | 1. | How much do you charge for shipping?
Please Add $7.50 for shipments to Alaska and Hawaii. | Low | High | Standard (5-6 Days) | Priority (3 - 4 days) | Express (1-2 days) | $00.00 | $25.00 | $6.50 | $16.45 | PLEASE CALL CUSTOMER SUPPORT 877.652.3954 or email us at info@backyardbargain.com | $25.01 | $50.00 | $7.95 | $17.45 | $50.01 | $75.00 | $9.95 | $18.45 | $75.01 | $100.00 | $12.50 | $20.45 | $100.01 | $150.00 | $14.95 | $21.45 | $150.01 | $175.00 | $17.95 | $28.95 | $175.01 | $200.00 | $20.00 | $32.95 | $200.01 | $250.00 | $23.95 | $39.99 | $250.01 | $9999.99 | 10% of order amount | 13% of order amount |
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| 2. | Do you ship to addresses outside the United States? |
| We ship to all US States and Territories. Sorry, we do not ship internationally at this time. | 3. | Do you ship to PO boxes or Military APO/FPO addresses? |
| Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses. | 4.
| What does additional charges may apply mean? |
| Additional fees are charged for certain items because of their weight and size. These items will be noted on our website. | 5.
| Can I ship items to multiple addresses? |
| Yes, you can. Any time you have more than one item in your cart, you will have the ability to ship the items to multiple addresses during Checkou |
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| | Free Return and Exchang | 30 Day Money Back Guarantee.
What is your Return Policy?
We guarantee your complete satisfaction with the products we sell from our website. If you wish to return merchandise we will exchange the product, credit your account or issue a refund. If any products you have purchased are damaged or defective, or part of an incorrect shipment, We will provide you with one pre-paid UPS shipping label to return your order to us. Please place all return items into one shipping box (any type of shipping box) to take advantage of the free return postage. You can return your order for up to 30 days from the purchase date. Items that you return or exchange must be in the condition that you received them and in the original box. Backyardbargain.com does not guarantee wear or tear or any damage unrelated to the manufacturer. If you have any questions please send us an email or call us at 1-877-652-3954 between 9:00 am and 5:00 pm EST, Monday through Friday, and speak to one of our customer service agents. | | How can I return merchandise? | | Please complete the Return Form located on the back of your invoice included with your package. Then repack the product in the original packing materials used for shipping, and enclose your completed Return Form. If you do not have your invoice, please include a note letting us know why you are returning the package and how you would like us to proceed with your return, exchange, or refund. For your convenience, the Return Form includes a pre-addressed Return Label that you may use to ship the package back to us - simply attach the label to your package. Please note: The shipping is NOT prepaid. We recommend that you send your package by a traceable method. | | How long does it take for a refund? | Once we receive your return item(s), we will credit your original payment method for the full purchase price of each item in the return shipment. Once UPS shows that we received your return package, allow 3-5 business days for your credit to be issued.
| Please allow 1-2 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you an order confirmation email for your exchange order as soon as it is placed. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item.
| Please note, Backyardbargain.com can only provide return shipping for items shipped from a U.S. address. Please ship to: Backyardbargain.com 1900 Sigman Rd, Conyers, GA - 30012 clearly write your Backyardbargain.com Order Number on the outside of the shipping box. If you have any questions regarding returns from an address outside the U.S., please call BackyardBargain.com Customer Service toll free at 1-877-652-3954 | |
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