Return Policy
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30 Day Money Back Guarantee. |
| What is your Return Policy? |
We guarantee your complete satisfaction with the products we sell from our website. If you wish to return merchandise we will exchange the product, credit your account or issue a refund. If any products you have purchased are damaged or defective, or part of an incorrect shipment, We will provide you with one pre-paid UPS shipping label to return your order to us. Please place all return items into one shipping box (any type of shipping box) to take advantage of the free return postage.You can return your order for up to 30 days from the purchase date. Items that you return or exchange must be in the condition that you received them and in the original box. Backyardbargain.com does not guarantee wear or tear or any damage unrelated to the manufacturer. If you have any questions please send us an email or call us at 1-877-652-3954 between 9:00 am and 5:00 pm EST, Monday through Friday, and speak to one of our customer service agents. |
How can I return merchandise?
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Please complete the Return Form located on the back of your invoice included with your package. Then repack the product in the original packing materials used for shipping, and enclose your completed Return Form. If you do not have your invoice, please include a note letting us know why you are returning the package and how you would like us to proceed with your return, exchange, or refund. For your convenience, the Return Form includes a pre-addressed Return Label that you may use to ship the package back to us - simply attach the label to your package. Please note: The shipping is NOT prepaid. We recommend that you send your package by a traceable method.
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How long does it take for a refund? |
Once we receive your return item(s), we will credit your original payment method for the full purchase price of each item in the return shipment. Once UPS shows that we received your return package, allow 3-5 business days for your credit to be issued. |
Please allow 1-2 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you an order confirmation email for your exchange order as soon as it is placed. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item. |
Please note, Backyardbargain.com can only provide return shipping for items shipped from a U.S. address. Please ship to: Backyardbargain.com 3085 Bay View Dr, Jonesboro, GA - 30236 clearly write your Backyardbargain.com Order Number on the outside of the shipping box. If you have any questions regarding returns from an address outside the U.S., please call BackyardBargain.com Customer Service toll free at 1-877-652-3954 |
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