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Return Policy

What is your Return Policy?

BackyardBargain.com offers an easy return policy. For any reason, if you are not satisfied with your purchase, return it and Backyard Bargain will refund your money to the original credit card (excluding the original shipping costs & your cost of returning the package to BackyardBargain).
Simply follow the instructions:

  1. Returns will not be accepted beyond 30 days from the original shipping date.
  2. Products must be new, unused, unaltered and uninstalled (no contact with water or any liquids.) The items must arrive with the original packaging and accessories. Products not in original condition will not be accepted for return.
  3. Curtain Panels must be folded and packed as shipped.  Curtain Rods must have all parts and hardware cannot be used.
  4. Indicate your Return Authorization Number (Use your Order #) on the packing slip, on the outside of the box and include your packing slip with your return. 
  5. Returns must be shipped prepaid by the customer and insured directly to Backyard Bargain com.
  6. If the return is due to a Backyard Bargain.com error…Please contact Backyard Bargain com. 
  7. Please allow two weeks for your return to be processed.
  8. All FREE SHIPPING items returns-Customer will be charged back shipping costs that Backyard Bargain originally paid to ship. 
  9. Handle all returns delicately!!
  10. Customers will be responsible for shipping charges on any refused shipments returned to Backyard Bargain.
  11. Original shipping charges will not be refunded.
  12. For any questions…(customersupport@backyardbargain.com

 SHIP TO:  Backyard Bargain-RETURNS
                    1900 Sigman Road
                    Conyers, GA 30012

Backyard Bargain.com does not charge restocking fees for items that fit within our return policy guidelines. To ensure you do not get charged a restocking fee make sure your item is in new condition and in the original box and that you are still within the 30 day return window. 

How can I return merchandise?

Please complete the Return Form located on the back of your invoice included with your package. Then repack the product in the original packing materials used for shipping, and enclose your completed Return Form. If you do not have your invoice, please include a note letting us know why you are returning the package and how you would like us to proceed with your return, exchange, or refund. For your convenience, the Return Form includes a pre-addressed Return Label that you may use to ship the package back to us - simply attach the label to your package. Please note: The shipping is NOT prepaid. We recommend that you send your package by a traceable method.

How long does it take for a refund?

Once we receive your return item(s), we will credit your original payment method for the full purchase price of each item in the return shipment, as long as it the product is returned in new condition.  Shipping will not be refunded.  Please allow 10-14 business days for your credit to be issued.

Backyardbargain.com Returns
1900 Sigman Road
Conyers, GA 30012 

Please write your Backyardbargain.com Order # on the outside of box. 
Please email for any questions regarding returns.
customersupport@backyardbargain.com

 

 
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