Tiki Torches, Curtain Rods, Outdoor Tiki Torch, Home decor and accessories, best home décor, home decor, home decor stores

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Customer Service

Our goal is for each of our customers to have an easy, enjoyable online shopping experience. These are questions and answers that our customers often have while online shopping.

Ordering

1.

What forms of payment do you accept?

2.

Is it safe to use my credit card on your site?

3.

Is it safe to use my debit card on your website?

4.

Do you charge sales tax on orders?

5.

What is a Card Verification Number?

6.

How can I change or cancel an order?

7.

Do you offer bulk order discounts?

8.

How can I check Order Status?

9.

Can I order over the phone?

10.

Why doesn't the tracking number work?

11.

Why won't my order go through and what went wrong?

12.

What are cookies? Do I need to enable cookies on my browser to shop at Backyardbargain.com?

Shipping and Delivery

1.

How much do you charge for shipping?

2.

Do you ship to addresses outside the United States?

3.

Do you ship to PO boxes or Military APO/FPO addresses?

4.

What does additional charges may apply mean?

5.

Can I ship items to multiple addresses?

6.

Where do you ship?

 

Returns and Exchanges

1.

What is your return policy?

2.

How can I return merchandise?

3.

How long does it take for a refund?

Ordering

1.

What forms of payment do you accept?

 

Backyardbargain's customers may purchase products by any major credit card (Visa, MasterCard, Discover, and American Express), PayPal® or Google Checkout.If you would like to pay by Cashier's Check or Money Order, please call Backyardbargain.com Customer Service toll free at 1-877-652-3954. A Customer Service associate will assist you to complete your purchase.

2.

Is it safe to use my credit card on your site?

 

 

Yes, shopping at Backyardbargain.com is safe. We guarantee that any purchase you make on the Backyardbargain.com website will be 100% safe.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Backyardbargain.com will cover the entire liability for you, up to the full $50.00. Backyardbargain.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Backyardbargain.com while using the secure server.

Backyardbargain's servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, Firefox and AOL's browser, so that only Backyardbargain can read a buyer's personal information.

Shopping online at Backyardbargain.com is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at Backyardbargain.com, you will be on your way to appreciating the convenience and security of shopping
from home.

3.

Is it safe to use my debit card on your website?

 

Yes. Please note that if you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original "hold" will be voided

4.

Do you charge sales tax on orders?

 

Shipments to Georgia are subject to 6% sales tax. There is no sales tax on orders shipped outside Georgia.

 

5.

What is a Card Verification Number?

 

Card Verification Number is a 3 or 4 digit number found in the signature area on the back of your credit card or on the front of your American Express card. We require the Card Verification Number to be entered on all orders as a protection to our customers. We hope that you will be pleased with the high standards of business practices on our website.

6.

How can I change or cancel an order?

 

If you would like to change or cancel an order, please email customersupport@backyardbargain.com within 24 hours of placing your order. We will NOT be responsible for orders shipped after 24 hours of placing an order. Our office hours are Monday-Friday, 9AM to 6PM EST.

 

7.

Do you offer bulk order discounts?

 

At BackyardBargain.com, we offer the best prices to all of our customers.  So, we cannot extend any further discounts for bulk orders, organizations, or companies.

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8.

How can I check Order Status?

 

To check status of your order, please login to your account and click on order status.

9.

Can I order over the phone?

 

Yes. If you would like to order by phone, please call Backyardbargain.com Customer Service toll-free at 1-877-652-3954. A Customer Service associate will assist you to complete your purchase.

 

10.

Why doesn't the tracking number work?

 

It may take 24 hours before tracking information appears on the FedEx website. For further assistance, email customersupport@backyardbargain.com or call Customer Service toll-free at 1-877-652-3954

11.

Why won't my order go through and what went wrong?

 

Below are the most common explanations for an order not going through:

 

 

12.

What are cookies? Do I need to enable cookies on my browser to shop at Backyardbargain.com?

 

A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites. You need to enable cookies on your browser to enjoy all the shopping features at Backyardbargain.com Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your Backyardbargain.com account information

 

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Shipping and Delivery ****BUSINESS DAYS****

1.

How much do you charge for shipping?
***Please note that holidays and weekends are not included***

Low

High

Standard
(6-8 Business Days)

Priority
(3-4 Business Days)

$00.00

$25.00

$7.50

$16.95

$25.01

$40.00

$9.95

$19.95

$40.01

$65.00

$11.95

$21.95

$65.01

$85.00

$14.50

$24.95

$85.01

$100.00

$18.95

$28.95

$100.01

$125.00

$21.95

$30.95

$125.01

$150.00

$24.95

$34.95

$150.01

$175.00

$28.95

$38.95

$175.01

$200.00

$31.95

$41.95

$200.01

$225.00

$34.95

$44.95

$225.01

$250.00

$38.95

$48.95

$250.01

$275.00

$41.95

$52.95

$275.01

$300.00

$44.95

$54.95

$300.01

$325.00

$48.95

$58.95

$325.01

$350.00

$51.95

$61.95

$350.01

$375.00

$54.95

$64.95

$375.01

$400.00

$58.95

$68.95

$400.01

$425.00

$61.95

$71.95

$425.01

$450.00

$64.95

$74.95

$450.01

$475.00

$68.95

$88.95

$475.01

$500.00

$75.95

$85.95

$500.01

$550.00

$79.95

$89.95

$550.01

$600.00

$90.95

$100.95

$600.01

$9999.99

@20% of order total

@30% of order total

For overnight shipping costs please contact customersupport@backyardbargain.com or 1-877-652-3954

2.

Do you ship to addresses outside the United States?

 

We ship to all US States and Territories, except Hawaii and Puerto Rico. Sorry, we do not ship internationally at this time.

3.

Do you ship to PO boxes or Military APO/FPO addresses?

 

No, we cannot ship to PO Boxes and Military APO/FPO addresses.

4.

What does additional charges may apply mean?

 

Additional fees are charged for certain items because of their weight and size. Prices are subject to change at any time.

5.

Can I ship items to multiple addresses?

 

Yes, you can. Any time you have more than one item in your cart, you will have the ability to ship the items to multiple addresses during Checkout.

6.

Where do you ship?

 

We ship via FedEx Ground Service within the Contiguous 48 States. We do not ship to PO Boxes, APO/FPO, Hawaii, Alaska, Canada, and US Territories (such as Guam and Puerto Rico).

 

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Return and Exchanges

1. What is your Return Policy?

BackyardBargain.com offers an easy return policy. For any reason, if you are not satisfied with your purchase, return it and Backyard Bargain will refund your money to the original credit card (excluding the original shipping costs & your cost of returning the package to BackyardBargain).
Simply follow the instructions:

  1. Returns will not be accepted beyond 30 days from the original shipping date.
  2. Products must be new, unused, unaltered and uninstalled (no contact with water or any liquids.) The items must arrive with the original packaging and accessories. Products not in original condition will not be accepted for return.
  3. Curtain Panels must be folded and packed as shipped. Curtain Rods must have all parts and hardware cannot be used.
  4. Indicate your Return Authorization Number (Use your Order #) on the packing slip, on the outside of the box and include your packing slip with your return.
  5. Returns must be shipped prepaid by the customer and insured directly to Backyard Bargain com.
  6. If the return is due to a Backyard Bargain.com error…Please contact Backyard Bargain com.
  7. Please allow two weeks for your return to be processed.
  8. All FREE SHIPPING items returns-Customer will be charged back shipping costs that Backyard Bargain originally paid to ship.
  9. Handle all returns delicately!!
  10. Customers will be responsible for shipping charges on any refused shipments returned to Backyard Bargain.
  11. Original shipping charges will not be refunded.
  12. For any questions…(customersupport@backyardbargain.com)

SHIP TO: BackyardBargain.com-RETURNS
                  1900 Sigman Road
                  Conyers, GA 30012

Backyard Bargain.com does not charge restocking fees for items that fit within our return policy guidelines. To ensure you do not get charged a restocking fee make sure your item is in new condition and in the original box and that you are still within the 30 day return window.

 

2. How can I return merchandise?

Please complete the Return Form located on the back of your invoice included with your package. Then repack the product in the original packing materials used for shipping, and enclose your completed Return Form. If you do not have your invoice, please include a note letting us know why you are returning the package and how you would like us to proceed with your return, exchange, or refund. For your convenience, the Return Form includes a pre-addressed Return Label that you may use to ship the package back to us - simply attach the label to your package. Please note: The shipping is NOT prepaid. We recommend that you send your package by a traceable method.

3. How long does it take for a refund?

Once we receive your return item(s), we will credit your original payment method for the full purchase price of each item in the return shipment, as long as it the product is returned in new condition. Shipping will not be refunded. Please allow 10-14 business days for your credit to be issued.

 

 

Visa
Discover
MasterCard
American Express
Google Checkout
Paypal